Focused on marketing, digital strategy, and design, Di brings structure and clarity to every project. After starting out in international law, she rerouted her career to build brands in the digital space.
Nika Hinrichs — Founder
Graphic designer with a Bachelor Degree in Visual Communications. Nika specializes in branding, design, and marketing, shaping modern identities that connect with authenticity.
Behind every strong profile is a clear strategy. We focus on the details that make a difference: when and how often to post, what stories to tell, and how to measure what’s working. We take care of the planning, content creation, growth and analytics. We know when to post, how to engage, and what converts. With expertise in the latest tools and trends, we ensure your brand reaches the right audience and expands its visibility across all platforms.
Social Media Design & Branding
Design is what makes brands unforgettable. Our focus is on luxury, modern concepts — from creating brand names and logos to producing authentic content, designer feeds, and stunning websites. Every piece of work is crafted to reflect your brand’s identity and elevate it visually. If it’s premium design you need, you’ll find it here.
Let’s be real: social media can sometimes feel like an all-you-can-eat buffet where you’ve piled your plate so high you can’t see what’s in front of you. Between scrolling, posting, engaging, and keeping up with trends, burnout is real. But stepping away from social media doesn’t mean hitting the brakes on your personal brand—in fact, it might just be the refresh your brand needs to thrive.
When to Hit the ‘Pause’ Button
How do you know it’s time for a social media detox? If you’ve experienced any of the following, it might be time to log off (temporarily):
You’re Doom-Scrolling Like It’s an Olympic Event: If you’re spending hours comparing your life to influencers’ highlight reels, it’s time to step back. Remember, their beach pics might be hiding sandy sandwiches.
Creativity Burnout: When creating content feels more like a chore than a joy, your audience can tell. It’s like showing up to a party you don’t want to attend—everyone notices the vibe.
Engagement Obsession: Checking likes every five minutes? Refreshing your feed for comments? Relax. The algorithm isn’t stalking you (probably).
IRL Neglect: If you’re missing real-life moments to capture “candid” ones for the ‘Gram, it’s time to reprioritize.
The Secret to a Successful Detox
Stepping back doesn’t mean abandoning your audience. It’s all about being intentional, transparent, and strategic. Here’s how to detox without disappearing:
1. Announce Your Break
Before you ghost your followers, let them know what’s happening. A simple post like, “Taking some time to recharge and come back stronger!” keeps them in the loop. Bonus points if you leave them with a teaser for what’s coming next.
2. Plan Your Absence
If you’re running a personal brand or business, plan ahead by preparing evergreen content or reposting your best-performing posts. This keeps your audience engaged without requiring constant input during your break. Think of it as setting your digital presence to “autopilot.”
3. Set Clear Boundaries
Decide how long your break will be and stick to it. Treat it like a digital vacation—but without the weird tan lines.
4. Engage Lightly
If a complete break feels impossible, consider light engagement. Check DMs or respond to key comments once a day, but keep it minimal. Think of it as “maintaining” rather than “performing.”
What to Do During Your Detox
Now that you’re not glued to your screen, what do you do with all that free time? Spoiler alert: you’ve got options.
Reconnect With Real Life: Attend that pottery class. Walk your dog. Meet friends for coffee without filming your latte art.
Reflect on Your Goals: What’s your brand’s “why”? Use this time to refine your vision and brainstorm new ideas.
Recharge Your Creativity: Read books, visit museums, or simply take a nap. Creativity thrives when you’re not forcing it.
Audit Your Content: Look back at what you’ve posted. What worked? What didn’t? Use these insights to plan your return.
Coming Back Stronger
Reentry to social media doesn’t have to be dramatic (unless that’s your vibe, of course). Here’s how to make your comeback both seamless and impactful:
1. Announce Your Return
Let your followers know you’re back with a post or story that reflects your refreshed energy. Something like, “Back and better than ever! Miss me?” does the trick.
2. Share Your Lessons
People love authenticity. Talk about why you took a break and what you’ve learned. Bonus: this humanizes your brand.
3. Implement New Strategies
Put those insights and ideas from your detox into action. Whether it’s experimenting with new content styles or engaging differently, show that the break wasn’t just a hiatus but a growth period.
Real-World Detox Success Stories
Even the pros take breaks. Lizzo once declared a social media detox to focus on her mental health, returning with her characteristic humor and authenticity. Ed Sheeran famously stepped away to reconnect with himself and his creativity, sharing that the time off allowed him to come back stronger. And let’s not forget Simone Biles, who has been open about prioritizing mental health over social pressures, earning widespread respect and admiration.
The Bottom Line
A social media detox isn’t about losing momentum—it’s about recalibrating. When done right, it’s a powerful tool to recharge your creativity, strengthen your personal brand, and remind your followers (and yourself) that life exists beyond the screen. So go ahead, take that digital breather. Your followers will thank you—and so will your sanity.
In a world where trends change faster than your phone updates, staying relevant is an art form. Whether you’re a seasoned professional or the next TikTok sensation, your personal brand isn’t a one-and-done deal. It’s more like your favorite playlist—you’ve got to keep it fresh, but you can’t forget the classics. So, let’s dive into how you can reinvent your personal brand without feeling like a contestant on a reality show reboot.
Step 1: Embrace the Awkward Teenage Years of Your Brand
Let’s face it: even the best of us have phases we’d rather forget (eyeing Kim K’s early 2000s outfits). Your personal brand is no different. Whether you’ve been rocking the “serious professional” vibe or leaning hard into quirky influencer territory, reinvention starts with recognizing that it’s okay to cringe at your past self. In fact, it’s mandatory.
Take a moment to reflect: What worked? What didn’t? And, most importantly, what were you thinking with that LinkedIn bio that included three emojis?
Step 2: Define Your “New You” Without Overhauling the “Old You”
Reinvention doesn’t mean pretending the old you never existed. (We see you, people who delete their entire Instagram feed.) It’s about evolving, not erasing. Think of your brand like a classic car. You don’t toss it in the junkyard; you give it a shiny new paint job and maybe install a Bluetooth stereo.
Start by asking yourself these questions:
What do I want to be known for now?
How can I stay true to my values while shifting my focus?
How many times can I rebrand before people notice? (Just kidding, but seriously, keep it consistent.)
Step 3: Update Your Digital Wardrobe
Your online presence is like your closet. And just like that one pair of jeans you haven’t worn since 2016, some things need to go. Update your headshots, refresh your bios, and make sure your content reflects the “you” of today, not the “you” who thought hashtags like #HustleHarder were inspiring.
But here’s the kicker: Don’t go overboard. A complete overhaul can feel jarring—like when your favorite coffee shop suddenly starts serving sushi. Instead, aim for subtle updates. Think of it as swapping your old sneakers for fresh kicks, not trading them for stilettos you can’t walk in.
Step 4: Experiment, But Don’t Lose Your Identity
Reinvention is the perfect time to try new things. Maybe you want to start a podcast, launch a YouTube channel, or finally figure out what TikTok dances are all about. (Pro tip: It’s all in the wrists.)
The key is to experiment without going full chameleon. If you’re known for your humor, don’t suddenly pivot to motivational speeches with zero punchlines. Stay true to your core identity, but sprinkle in some new flavors. It’s like adding hot sauce to your favorite dish—a little kick goes a long way.
Step 5: Let Your Audience In on the Journey
Nothing screams “authenticity” like taking your audience along for the ride. Share your reinvention process through behind-the-scenes content, polls, or even a good old-fashioned overshare. People love a glow-up story, especially when they get to feel like part of it.
For example: “Hey guys, remember when I used to post nothing but inspirational quotes? Me neither. But here’s how I’m leveling up my brand now.” Boom. Instant engagement.
Step 6: Be Patient and Consistent
Rome wasn’t built in a day, and neither is a revamped personal brand. Reinvention takes time. (Unless you’re a Kardashian launching a new makeup line, then apparently it’s overnight.)
Consistency is key. Update your platforms, show up regularly, and stick to your new direction. Think of it as planting a garden: Water it, weed it, and for goodness’ sake, don’t dig it up every other week to see if it’s growing.
The Bottom Line
Reinventing your personal brand isn’t about becoming someone else; it’s about becoming the best version of you. Embrace the awkward phases, stay true to your core, and don’t be afraid to shake things up. With a little humor, some honest reflection, and maybe a touch of caffeine, you’ll not only evolve but thrive.
Now go forth, reinvent, and remember: If Kim K can do it, so can you.
In the crowded world of personal branding, one phrase gets thrown around like confetti at a wedding: “Be authentic.” But what does that actually mean? Is it just showing up in your sweatpants, unfiltered and unedited? (Spoiler alert: Not quite.) Authenticity isn’t about being unpolished; it’s about being you in a way that resonates with others. Let’s break down the secret to authentic influencing and how you can craft a personal brand that’s as engaging as it is genuine.
Step 1: Know Thyself (and Embrace It)
Authenticity starts with understanding who you are. What makes you tick? What do you value? And—this is important—what quirks make you delightfully human?
Think about influencers like Tabitha Brown. Her warm, loving personality and vegan cooking videos aren’t just about food; they’re a reflection of her kindness and positivity. She knows who she is, and her audience connects with that.
Pro Tip: Make a list of your core values and personality traits. This will act as your personal branding compass. Then, ask yourself, “How can I show these in my content?”
Step 2: Balance the “Real You” with the “Best You”
Let’s address the elephant in the room: being authentic doesn’t mean sharing everything. Your audience doesn’t need a play-by-play of your bad hair days or the time you argued with your cat. Authentic influencing is about being real—but also relevant and intentional.
Think of it like hosting a dinner party. You wouldn’t serve a burnt casserole and call it “authentic cooking.” Instead, you’d serve your favorite dish, plated beautifully, because it represents you at your best.
Pro Tip: Share stories that are personal but relatable. Focus on moments that highlight your growth, humor, or lessons learned. These are the stories that build connections.
Step 3: Speak to Your Audience, Not at Them
Authenticity shines brightest when it’s focused on connection. Engage with your audience like you’re having a one-on-one conversation, not delivering a TED Talk. Influencers like Joe Rogan excel because they listen as much as they talk, creating a dialogue rather than a monologue.
Pro Tip: Ask questions, reply to comments, and acknowledge your followers. Remember, social media is social for a reason.
Step 4: Show, Don’t Tell
We’ve all seen those posts that scream, “Look at how authentic I am!” Ironically, nothing feels less genuine. Instead of telling people you’re real, show them through your actions and content.
For example, if you’re passionate about sustainability, post about your eco-friendly habits or share tips for reducing waste. If humor is your thing, let it shine in your captions and videos. Authenticity is about aligning what you say with what you do.
Pro Tip: Actions speak louder than hashtags. Let your values naturally weave into your content.
Step 5: Be Consistent, But Allow for Growth
Authenticity isn’t static. As you grow, your personal brand will evolve—and that’s okay. What’s important is staying true to your core values while letting your audience in on your journey.
Take Emma Chamberlain, for instance. She started as a relatable teen vlogger but has since grown into a style icon. Her brand evolved, but her candid, unfiltered charm remained.
Pro Tip: Share your evolution with your audience. Be transparent about changes in your life or brand, and bring your followers along for the ride.
Step 6: Don’t Try to Please Everyone
Here’s the kicker: Authenticity will attract the right audience, but it won’t appeal to everyone—and that’s okay. Trying to please everyone is like trying to make a pizza that works for vegans, carnivores, and the gluten-free crowd. (Hint: It’ll just taste weird.)
Pro Tip: Focus on your niche. Speak to the people who “get” you, and don’t worry about the rest. Your vibe attracts your tribe.
The Bottom Line
Authentic influencing isn’t about being perfect; it’s about being perfectly you. It’s knowing who you are, sharing that in an intentional way, and creating a connection that feels real.
So go ahead: show up, speak your truth, and have fun with it. Because the secret to authenticity isn’t much of a secret after all—it’s just you, being you, in the best way possible.
Reality shows are like the lottery of fame: one minute, you’re debating which frozen pizza to buy, and the next, you’re front-page news because you cried over a rose or argued about chicken in a villa. Overnight fame is exciting—and also a little chaotic. So, how do you turn your 15 minutes of fame into a legacy that lasts longer than a TikTok trend? The secret is all about personal branding and purpose—with a side of humor, of course. Let’s dive in.
Step 1: Define Your Narrative (A.K.A., Don’t Be “That Guy”)
Fame is fleeting, but a good story sticks. You don’t want to be remembered as “the one who ate 47 hot wings on camera” unless you’re launching a hot sauce empire. (In which case, respect.)
Take Bethenny Frankel, for example. She went from The Real Housewives to building a Skinnygirl empire, all while sipping margaritas and being unapologetically herself. She knew her narrative: smart, sassy entrepreneur.
Pro Tip: Ask yourself, “What’s my thing?” Whether it’s being hilarious, stylish, or passionate about environmentalism, lean into it. Your thing is your superpower.
Step 2: Build a Purpose-Driven Brand (Because People Love Depth)
Overnight fame gets you eyeballs, but purpose gets you followers who actually care. Think about Love Island’s Dr. Alex George, who pivoted his reality TV fame into becoming a mental health advocate. He took his platform and used it to create meaningful change.
Pro Tip: Find a cause or passion that resonates with you—and then shout it from the digital rooftops. Bonus points if it involves saving the planet, cute animals, or helping people (everyone loves those).
Step 3: Create a Strong Digital Presence (Your Followers Are Watching)
Your social media is your stage, so make it count. And no, posting blurry brunch photos doesn’t count as “content strategy.”
Consistency Is Key: Think of your social media like your skincare routine. Post regularly, or your audience might ghost you.
Visuals Matter: Invest in good lighting, filters, and a consistent vibe. If your brand is “chill,” don’t suddenly drop high-drama makeup tutorials. People will be confused.
Engage, Don’t Ghost: Reply to comments! Answer DMs! People will love you for it. Unless it’s creepy… then maybe just block.
Pro Tip: Be the friend everyone wishes they had: funny, kind, and always ready with a solid caption game.
Step 4: Diversify Your Opportunities (Don’t Just Be the “TV Guy”)
Reality fame is great, but you need a backup plan. Start exploring other ways to make money and build your brand—because nobody wants to be a one-hit wonder.
Collabs Galore: Partner with brands that align with your vibe. No one believes you love detox tea if you’ve been promoting burgers for years.
Expand Your Skills: Launch a podcast, write a book, or create a product line. (Candy Kittens, anyone?)
Go Big or Go Home: Think mainstream—hosting gigs, Netflix specials, or a signature perfume called “Fame & Fortune.”
Pro Tip: Stay authentic. If you’re into fitness, partner with activewear brands. If you’re into snacks, well… same. Own your niche.
Step 5: Stay Authentic (But Make It Marketable)
Nobody wants a knockoff version of you. If your followers came for your sarcasm, don’t suddenly become serious and motivational unless you’re balancing it with memes. Stay true to your roots.
Pro Tip: Share your wins and your fails. People love vulnerability (and laughing at relatable fails… we’ve all accidentally sent a text to the wrong person).
Step 6: Plan for the Long Game (AKA, Don’t Peak Too Soon)
Overnight fame is a sprint, but building a brand is a marathon. You need to think about where you’ll be in five years. Hopefully not on a “Where Are They Now?” list.
Set goals: Where do you see yourself in the next 5 years? (Hint: Not just living off #ad money.)
Get a team: Find a manager, PR pro, or mentor to keep you on track.
Pro Tip: Remember that fame isn’t everything. Your impact matters more than your follower count.
The Bottom Line
Reality show fame is like ordering fast food: it’s exciting and satisfying at first, but if you don’t think ahead, you’re left with an empty wrapper and a regret-filled stomach. It’s what you do after the fame that matters most. So, grab the mic, own your story, and build something that’ll still matter when people forget how to do the latest TikTok dance (which, let’s face it, could be any day now). ust remember: fame is fleeting, but fabulous branding is forever.
Luxury Branding Is Not for the Masses—It’s for the Myth
Luxury brands don’t chase trends—they build timeless aesthetics. They aren’t made for everyone—they are exclusive by design. The visual quality, the photography, the fonts, the pacing, the tone—all of it is slow, intentional, and crafted with mastery.
Unlike regular branding, luxury doesn’t sell—it seduces. It doesn’t advertise—it curates experiences. It doesn’t chase engagement—it creates longing.
Luxury branding isn’t built on algorithms or click-through rates. It’s built on legacy, vision, and the power of storytelling.
The Dream Behind the Logo
Earlier today, I talked about how luxury brands operate almost like their own movie studios. They don’t just release campaigns—they create entire worlds around their products. From the texture of the visuals to the architectural choices in their stores, luxury brands are in the business of dream-building.
Regular branding might give you a nice logo and some hashtags. Luxury branding gives you culture, narrative, mystique, and a product you’re proud to belong to.
Cultural Resilience: Why Luxury Brands Endure
While countless brands come and go, luxury brands are built to outlast trends, economic downturns, and algorithm shifts. Why? Because they’re not riding the waves—they’re setting the tide.
Their resilience comes from:
Deep-rooted cultural heritage
Obsession with craftsmanship and design
Strategic scarcity and exclusivity
Emotional storytelling through elevated aesthetics
These brands understand one thing most don’t: luxury is not just what you wear or buy—it’s what you feel.
Final Thoughts
In luxury branding, everything matters. The shade of beige. The space between letters. The weight of the silence between releases.
It’s about seduction, sovereignty, and subtle power. And if you want to play in that league, your branding needs to operate at a different frequency entirely.
If you are already here you probably know all about the buzz around omni channel marketing. This approach has been around for a while. But the outburst of COVID-19 made it a go-to marketing strategy for many businesses. Until now, only exclusive brands managed to create an omni channel journey for their customers. With communication channels increasing, businesses find themselves busy with their presence – be it offline or online.
What is omni channel marketing
Omni channel is an entire shopping ecosystem and experience. It’s a strategy that businesses adopt to improve user experience and increase revenue. The idea is to create and serve multiple points of contact with clients. Creating a seamless connection between all those channels is the ultimate goal. All channels must be synched to cooperate rather than operate parallel to each other. They are seamlessly connected. This gives customers more flexibility and convenience. Omni channel marketing brings wider audience, higher customer satisfaction and more sales.
Omni Channel for seamless shopping experience
The ultimate idea behind omni channel marketing is to make shopper’s experience as easy as possible. This translates into consistent engagement no matter where or how shoppers interact with your brand. Integration is a key. Without it, this wouldn’t be omni channel, but simple multiple channel.
Omni channel example
What do we mean by seamless? Here is an example of a typical shoppers experience: Your first encounter with a beautiful pair of shoes is on Instagram. You spot it on a post by your favourite Influencer. You search the brand and you start following them. After a while, for that same pair of shoes, you see a billboard announcing a sale. You go on the website to check it out. The price is discounted as the billboard promises and you are delighted. Your best practice for buying shoes is to try them first. So you check out the store closest to you on Google maps. While on the website, by checking availability, you make sure that the store you plan to visit has your shoe size. The next day you go and buy the pair of shoes that’s been on your mind for days.
Why adopt this strategy?
Brands that adopt omni channel marketing strategy experience 90% higher customer retention rate
19% higher customer engagement rate
13% higher average order value comparing to brands using single-channel marketing
Consumers purchase 250% more often when interacting on 3 different channels.
Stepping into modern customers’ shoes
To clarify, customers don’t just shop in-store. Even when they are in a store. They check alternatives with your competitors. They compare prices and choose the best option out there. Purchasing decision making is not that simple anymore. With all that offering, people want to be sure they are making the right choice. They check out online reviews, opinions of others on social media and compare prices of the same product on various platforms. As a result, if you are not available everywhere, you limit your exposure. This lack of presence contributes to hesitation about making the purchase.
The era of digital technology and social media brought a huge change in the retail environment. The wide use of mobile devices brings new opportunities when it comes to marketing and strategy. It’s no secret that consumers use physical stores to check out products. But at the same time they are actively searching for more elaborate information and reviews on their phone. And, of course, looking for better prices.
Certainly, omni channel is the perfect blend of traditional and innovative. An omni channel retailer keeps traditional advertising methods. That would be department stores, billboards, magazine ads, etc. But they also seamlessly incorporate innovative interactive channels. Such as social media, e-commerce store, email blasts, Yelp and more.
How to build omni channel strategy?
Needless to say, the process of building this strategy is massive and long. So we decided to outline the basics here. We will get more in depth about on this topic in a future post dedicated to omni channel strategy.
With today’s possibilities, omni channel strategy could include hundreds of channels. Therefore, it’s important to select the channels most relevant for your brand. Let’s face it, we can’t have presence everywhere. Simply, some platforms are not for everyone. If you sell unique fashion accessories, Etsy sounds like a great option, but GitHub doesn’t fit you at all. Once you select the channels you’d like to include in your omni channel strategy, make sure to have in mind the next steps as well.
Create a map of your customers journey through all channels
Connect all channels as strongly as possible
Build a mobile friendly website
Have a strong online presence across multiple social media platforms
Ensure consistent information and product range everywhere
Avoid mismatch of availability, prices, special offers
Make sure that all channels compliment each other and build a vibrant seamless shopping journey
Multi channel vs Omni channel
Most businesses relied on multi channel strategy until now. The had various channels to connect with consumers. To name a few – physical stores, TV commercials, billboard advertisements. But those channels were not synched with each other. Meaning, if you saw a cute dress on a billboard, that didn’t mean you could find it in the store. That created frustration among customers. They didn’t receive the customer experience they were looking for.
Omni channel, on the other hand, ensures smooth customer experience across all channels. The shopping journey is easy and there’s seamless connection between all channels of communication. That cute dress on the billboard – you can also see it on Instagram in different colors; you can order it on the website with a few clicks; and if you happen to pass by a store – you can try it on.
The difference between multi channel and omni channel marketing is the level of message consistency. Omni channel makes sure to provide accurate and clear information. Because this brings customers closer to making a purchasing decision. It removes all obstacles that a client might encounter on their customer journey. Smooth journey converts with a higher rate. Shortly, that’s the main reason why today brands adopt a multi channel strategy.
Omni Channel Retailing
Omni channel retailing is definitely a buzz word you must have come across. Especially, since the pandemic started, massive number of brands dedicate their work to develop an omni channel strategy. Sales were always the focus of businesses. The commerce world is only getting bigger. When there is such big offering and competition, now the power belongs to customers. They have endless choices of products. Now they can be picky. Shopping is not only about the product. It’s a whole experience. That’s what omni channel retailing is all about. Creating the perfect and rich shopping experience.
What is omni channel retailing?
Also known as omni channel commerce, omni channel retailing is all about providing a seamless shopping experience for customers across many retail channels. With the possibility to sell on multiple platforms, the game is on. If before selling was only done in department stores, now brands can easily sell on Instagram, Facebook, Pinterest, on their website, on other brands’ websites, via Google Merchant, via Influencers, etc. The main focus is to sell seamlessly on all retail channels. This means no discrepancies of prices, descriptions, availability. The message is clear, synched and dedicated to provide a top-notch customer experience.
Omni channel retailing doesn’t mean you need to be everywhere. It means you need to be in all the places where your customers are. This is what sets apart exclusive brands on the market. Omni channel retailing provides customers a unified shopping experience across all channels and touch points.
How to establish your omni channel?
In the heard of a true and efficient omni channel is great organization. As this strategy is all about coherent information and approach, being organized is crucial. It requires a high level of efficient and fast communication between different channels.
Internal organization – many businesses fail to achieve an omni channel because of internal power struggle and miscommunication. Make sure your internal organization is at a level that it could handle an omni channel. This is the solid base on which your strategy would depend
Relevant channels – depending on your field and your audience, determine the channels that would be most beneficial for you. FInd out where your audience is. Then create a presence for your brand that resonates with them
Coherence – relevant and updated information is a key. All channels must guide shoppers clearly and avoid misleading information. Synchronization between the channels is what this is all about.
Analytics – as you’d have various channels and touch points with your customers, each separate channel needs to be analyzed and optimized. This is crucial for understanding good trends and taking advantage of them
Strategic presence – ask yourself a few questions before taking a decision to act on any part of your omni channel plan . The answers would help you map out a strategy and help you look for results and progress later down the road.
Why do I need to have an online presence on this specific channel?
What results am I looking for?
What does success look like?
Shopper’s journey – map out the journey of your customers. The idea is to make is as flawless as possible so they’d easily make that purchasing decision
3 companies with flawless omni channel experience
Starbucks – let’s look at the reward programme of Starbucks. You get a rewards card that you could use anytime you make a purchase. To take this simple loyalty program to the next level, adding convenience makes a real difference. You can check and load your card from your smart phone, in-store, on the app or on the website. Every change to the card and the account is updated across all channels instantly. No discrepancies. This allows you to reload your card in the last minute before purchasing your morning coffee.
Disney – it’s no surprise that well known companies are navigating omni channel retailing the right way. Maybe that’s why they manage to be on top. Disney’s omni-channel experience starts with an attractive mobile-responsive website where you could book a trip. By using the My Disney Experience tool you can plan the trip you’ve booked on the website. You can decide where to have a meal and to arrange your Fast Pass. When you get to the park, using the mobile app makes it easy for you to find where are your favourite attractions. On the same app, you can see estimated wait time and plan your day in an optimal way.
Sephora – they went with the idea to connect their customers’ online orders to their in-store visits. Shoppers can use tablets in Sephora stores to see their own beauty bag account while shopping. That online account gives the option to customers to try on products virtually by using dedicated software. They can add products they want to the wish list. Thanks to the app, later on, when shoppers visit a Sephora store, they can purchase their wish list. The seamless connection of the Beauty Bag account to the in-store channel, lets customers track down products easily.
Start small and build up your omni channel
Omni channel is a concept that could work in any scale. If you are new to that, you can start small. You can establish an omni channel experience only for a particular product, service with a few channels. Once you have this shopping journey done right, you can add new channels and products. Building up slowly is easier and you also learn on the way.